A client-centered process for better results
We know that big remodels can be both exciting and stressful. At Springs Home Improvement, we have perfected our process with our clients in mind to create a seamless and less stressful experience. We will walk with you step-by-step with open and honest communication — no matter the size or scale of your remodel.
Remodeling has a lot of moving parts, but we are committed to giving you our very best every day and delivering a product that you will love and cherish for years to come. Here is an overview about how the Springs Home Improvement process works for you.
We understand that, for most folks, reputation and budget are the two preliminary concerns in choosing a company. We pride ourselves on our reputation. It may be the reason you’re reading this in the first place! To help determine if we are a good fit for you, we offer an initial phone consultation to discuss your remodel, answer any questions you may have, and when possible, provide a rough range of the estimated cost. This estimate will be based our extensive experience in remodeling and, in most cases, is adequate to determine if we are a match for your remodel.
Once we have talked over the phone and you have approved the rough range of cost estimate and want to proceed, we will begin our design/build process. Steps 2 and 3 require a Professional Services Agreement and associated fee, which will generally be determined during the phone consultation. During the home consultation, we will gain a better understanding of your vision and budget, determine a preliminary scope of work, take measurements, and start designing the space and making product selections for your remodel. We encourage you to stay in “dream” mode during this stage to make sure you see all the possibilities before worrying about what it means to the budget. Once we have all the possibilities defined, you will be in a better place to make decisions that meet your vision and budget.
Next, we will arrange for you to visit with our in-house design consultant who will assist you in decisions of layout and style. We’ll go through various options with materials such as tile, flooring, countertops, cabinets, lighting, plumbing fixtures, and beyond. This step typically takes 1-3 weeks depending on your schedule. As we confirm the scope of work and product choices we will review and refine the project estimate based on your selections and the full scope of work. Once we have final decisions from you, we will schedule a presentation with renderings, product descriptions, and full scope of work, including a fixed bid cost for your remodel.
When you are ready to move forward with your remodel, you will approve the project via an updated proposal. At this point, we will begin ordering materials and you will be invoiced for 40% of the remodel. There may be a number of weeks before the project starts while waiting for material availability. Once the availability date is firm, we will consult with you on a good start date, along with the anticipated project duration.
We schedule a pre-construction meeting just before or on the day we commence work to ensure everyone is on the same page. In this meeting, you will be introduced to your project leader who will be available through regular site visits, phone, email, and/or text throughout your entire remodel. We want to be on hand for any and all questions you may have! For projects lasting less than 3 weeks, you may not receive another invoice until the work is complete and you are happy. On larger remodels, there will be a second project draw of $20% approximately mid-way through the project.
This is usually everyone’s favorite part of the process. As we near completion, we will meticulously inspect our work to ensure every detail of your remodel abides by our quality standards. During this stage, the final 20% draw will be collected. We will meet with you to answer questions and make sure you’re completely satisfied with your home. After we’ve covered everything you need to know, we’ll pack up and be on our way, leaving you with the remodel you’ve dreamed of!